about us
Welcome, we are Fresh Sole. This is your trusted spot for premium sneakers, trending fashion, and everyday streetwear essentials.
Our goal is to keep fashion simple and accessible. Whether you’re looking for the latest releases, refreshing your style, or finding reliable everyday pieces, Fresh Sole delivers modern looks and quality apparel without the overpriced tags.
FAQs
How can I contact TheVaultedPlug ?
You can email us at FreshSoleAU@gmail.com where our customer service team will be happy to help you with whatever you need! Or DM us on Instagram.
Do you ship worldwide?
Sadly no, we ship Aus wide but soon we will ship worldwide.
Where do you ship from?
We ship from China
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 7-15 days to arrive.
How do I return an item?
Please contact us at FreshSoleAU@gmail.com or DM us on Instragram!
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.